SAMIR ARORA
Phone: 925-202-9956
EXECUTIVE PROFILE
Versatile and results oriented IT professional with 23 years of experience in managing large-scale technologies, spearheading System & Software Management , Project Management , IT Services, Operations and Delivering customized Client Solutions for Fortune Organizations. Strong records of success in developing and implementing Business-IT Strategies, Enterprise architectures and Infrastructures, with process improvements that drive revenue growth, increase productivity and reduce expenses. A Team leader committed to building outstanding customer relationships and maximizing company growth. Demonstrated vision and hands-on IT experience encompassing the evaluation, selection, and implementation of key components for corporate systems technical architecture including: Enterprise Applications, Infrastructure, Cloud Computing , Data Centers, Data Management and administration, voice and data communications, application development tool-sets, and supporting structured methodologies
CORE COMPETENCIES
* Enterprise Applications Management * Enterprise Architecture & IT Strategies
* ITIL & IT Governance & Implementation * Global IT Delivery and Service Management
* Project & Program Management * Global IT Infrastructure Management
* Vendor /Contract/Sourcing Management * Information Security & Compliance Management
* Cloud Computing & Virtualization * M&A Integration Management
PROFESSIONAL EXPERIENCE
INGRAM MICRO, Santa Ana, CA 2008 - May 2010
SENIOR DIRECTOR IT SHARED SERVICES
Had Responsibility for Multiyear, Multi-Country Global ERP Implementation, Global Infrastructure, Operations and Support for World largest technology distributor and leading technology sales, marketing, retail and logistics Organization with $30 Billion Revenue and 15,000 Employees Worldwide. Responsibilities include Enterprise Architectures, Infrastructure Operations, Cloud Computing strategies, ERP Implementation, Web Services Management, E-Commerce Portals, Data Center Management, EDI Integration, Vendor & Contract Management, organization communications throughout Ingram Micro, Partners and vendors; roles impact assessment, Policies, Performance plans, Standards, Change management plan, and roll-out/transformation approach, stakeholder, training plans, chaos/risk management and global SAP Support CoE (Center of Excellence) Organization. Manage a staff of 80 System administrators, Application Administrators, Information Architects, Security and Technology Specialists including 60 offshore/outsourced resources to transform, enhance, configure, test, and support the applications and Infrastructure operations.
Directed in-depth analysis of the current state of Business application & Information infrastructure and business pain points including organizational structure to develop a future state design and roadmap to an enterprise IT strategy that consolidates overlapping applications, Data functions, redundant data stores, integration points, technical infrastructure. Designed and build business plans, technical architecture and solutions that supports managed and cloud computing for IT services.
Managed direction of IT program initiatives, aligned with business objectives, by orchestrating stakeholder and project team partnership to deliver product, projects and applications, working within the Six Sigma project management framework (DMAIC) and Established structured project management SDLC methodology throughout the IT organization in design, development, and deployment of E-commerce Portal, Legacy system migration, Cloud Computing, ERP Implementation, data management projects.
Implemented global ITIL based IT Service management
framework to deliver customer focused technology solutions, reduce TCO and
provide transparency in IT Operations. Guided Implementation of agile framework
and significantly improved the service levels, Operations, Processes, Systems,
networks and security robustness in adherence with ITIL V3 Service Lifecycle
process framework. Established the IT Shared Services Delivery organization and
redesigned the Services portfolio (Service Pipeline, Service Categorization and
Retired Services) with Service Costs & Chargeback process to business
units. This service redesign resulted in Increased Computing Utilization &
customer satisfaction scores of 99% across all service areas: IT, Business
Units and Shared Services.
ERP Implementation overseeing Global Infrastructure, Information Security, EDI, E-commerce, Pricing & Availability, Distribution and Business Intelligence, Core business applications for Ingram Micro. Also, act as a Single Point Interface with Alliance partners (SAP, Oracle, IBM, HP, Open text, Mercury, Kofax, Vistex, Sabrix, etc.) and Managed Service Partners (Onshore/Offshore ) for speedy implementation
Managed building of SAP best practices multiple landscape environments that included ECC 6, BI, SCM (APO), PI, Geocoding, CRM, TreX, MDM, SRM, GTS, Solution Manager Enterprise Server and bolt-on applications in an private Cloud environment. Also Manage Application compliance, risk and security including SAP GRC & IDM software selection/implementation.
Championed and led change management to implement an innovative on/off shore delivery model, selection of a strategic integration partner, and the development of an end-to-end application outsourcing agreement. These efforts transferred delivery risks, leveraged rate arbitrage and maximized time zones differences for processing. Reduced labor cost by over 50% by Initiating, planning and managing the outsourcing of Production Support, QA and development resources
CADENCE DESIGN SYSTEMS, San Jose, CA 1999 - 2008
DIRECTOR IT
Had responsibility for all aspects of overall technology vision, product development, and service delivery. Designed and implemented Global IT Strategies, Architectures and Infrastructures, which were used across multiple lines of businesses. Aligned IT strategy with business strategy, established companywide standards, IT governance, vendor partnerships, and leveraged existing and emerging technologies to solve business problems. Led IT vision, strategy and planning for the entire organization. Build IT blueprint and roadmap for the organization, supporting business strategy objectives and goals. Chief consultant on technology to CIO and CFO.
Partnered with business and IT executives to identify, develop, and implement innovative solutions to improve operating effectiveness and financial performance of the organization (SOA, ERP, CRM, Web Services, Release Engineering, Configuration Management Standardization, Grid Computing, Open Source Strategy, Sox Compliance, Information security Assurance, Exchange Infrastructure, Data Center redesign, Network Convergence, VOIP Implementation and Call Centers)
Managed several large consulting projects related to Applications delivery & services at high-tech organizations, with more than $5M of revenue recognition, providing project leadership to Cadence application specialists and field engineers. Assisted in responding to RFI, RFP for very large service proposals for Cadence Customers. Provisioned service rollout and business process optimization.
Leadership and direction in the redesign of IT process infrastructure’ in order to support highly available computing environment and align with the ITIL “IT Service Management “Framework. Had a responsibility for managing IT service level agreements to drive positive business relationships.
Led Enterprise IT architecture and infrastructure, and customer delivery function for organization to increase organization revenue, reduce costs, and provide cost-effective solutions (e.g. application, Infrastructure, information, business, security). Also, Led standardization of IT technology and tools across multiple business units; facilitated creation of IT Governance council, Enterprise architecture model, frameworks, application standards, etc.
Initiated and managed the upgrade of SAP ERP environment to ECC 5.0, Implementation of SAP BW and migration from People soft to SAP HR consolidating the business application framework to SAP Platform. In addition, the scope included Web Portal initiatives for the Cadence B2B Business and IT areas. Lead efforts to implement and stabilize the customer relationship management (CRM) system worldwide, managing initial installation of application infrastructure in headquarters of organization increasing sales, problem tracking and customer satisfaction.
Led comprehensive RFQ process and selection of Enterprise Software Release management system/Content Management solution based on Jboss (J2EE) application server backend by Oracle database server with complete integration to SAP manufacturing on a $5M budget with 3 year ROI.
Provided direction, leadership and management for the Project Management Office guiding multi-site Business Solutions Analysts, Architecture, Data Management, Developers, Testers, Project Managers and Business Intelligence teams delivering large-complex Internet and e-Commerce (B2C, B2B), as well as hardware and software enterprise wide projects Most of the Projects have been Global in scope with the largest budget exceeding $100 million.
Developed and implemented Linux Support Strategy for Cadence. Directed a team of System Administrators that designed, configured, installed and supported thousands of Linux /UNIX/Windows based servers and Desktops globally for Cadence engineering organization. Responsibilities included budgets, Platform standardization, operating system profiling, Imaging standardization and technical training.
Lead the selection and implementation tools for OS deployment (using Opsware, Altiris technology), Infrastructure and Networking monitoring (HP Openview, Groundwork’s Solution) and reviewing system alarms (Micromuse Netcool, Open Source tool set), opening and tracking trouble tickets (Remedy). Managed global operations center (GOC) for Cadence. Directed workload of 60 highly skilled technical employees in operation management (HP Openview), fault isolation, and problem resolution (using remedy application).
Drove the initiative to significantly reduce IT development and data management costs resulting in the negotiation of an Outsourced contract with Indian firms that shifted development and data maintenance to an off-shore facility. This resulted in the creation of a 50 person team producing a cost savings of more than 50% of internal IT and data management labor expense (reduction from $15M to around $7M). Built India Support center capabilities to convert from a model of onsite resource deployment to onshore/offshore facilities. Developed and implemented strategies to expand business from Cadence internal only to include external customer projects
Directed, re-engineered and implementation of primary data center, failover center, and enterprise network infrastructure on a $20M budget. Held full leadership and decision-making responsibility for complete network design and server / SAN/NAS design to consolidate 800TB of Storage environment across multiple locations worldwide. Financially accountable for $15M Capital and $5M Expense budgets annually while keeping the 2007 budget running at 75% of 2006. This resulted from removing high-cost expenses in the infrastructure via contract negotiations, Virtualization, Grid Computing and server consolidation, defining more refined and measurable performance metrics.
Rapidigm/Fujitsu Consulting, Seattle, Washington 1997 - 1999
MANAGEMENT CONSULTANT
Oversaw the consolidation of the UNIX environment from 1000 systems to 100 systems, including migrating all applications from Workstations to HP servers and retiring all old workstations.
Led the implementation of Oracle 10.7 ERP financial application replacing legacy in-house application system. Implemented the Oracle financials, manufacturing, and distribution applications. This project included the Oracle database and applications installation, functional setups, and technical administration. Intranet-based software was then written to extend the functionality of the core applications including the use of reporting and order-management tools.
Acted as the point of contact between IT and R&D groups, allowing for improved communication and service management.
Utilized application-level firewall and secure email setup to enhance the information security for Eldec Corporation.
SCHLUMBERGER, Muscat, Oman 1991 - 1997
SENIOR SYSTEMS MANAGER
Provided technical services to a number of high-level clients, including Shell PDO, Triton Energy, and ONGC India. The environment consists of high performance, highly scalable Sun Solaris /Vax-VMS/ Windows Systems for extensive computing environment & complex Oil/gas Applications.
Developed managed security service offering, such as Enterprise Security Review, building local incident response teams, penetration testing and active IT service monitoring.
Initiated and won technical consulting project, worth $1.5M, for designing Secure Messaging Platform, integrated WAN solution and directory enabled network architecture for Oman armed forces.
As Technical Consulting Manager, proposed, negotiated, won and executed a $2.8M project for Oman Telecommunications. Implemented a secure and fault tolerant, tier-1 ISP, infrastructure delivering, highly available, advanced Internet services
Formed service and consulting organization, consisting of 20+ Engineers, spread across seven locations, generating $4.5M revenue annually, focusing on O&G, Banking and Services sector.
Managed Schlumberger Oman, Schlumberger India, and Pakistan IT.
ADDITIONAL EXPERIENCE
SENIOR CUSTOMER SUPPORT ENGINEER, Digital Equipment, Ltd, New Delhi, India (1987 - 1991)
EDUCATION
Jiwaji University, Gwalior, India
M.S. (Electronics and Communication)